Billing Information
How can I pay for Full Membership?What are the prices and subscription plans you offer?
Why was my credit card denied?
What happens after I pay?
How do I renew my Membership?
How do I cancel my Membership?
Where can I view my "Billing History" and how long my Membership has to run?
I have a question about my Membership.
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How can I pay for Full Membership?
We provide a secure payment process and accept all types of credit and debit cards. We do not hold any card details on our servers, which ensures maximum safety of your details. You can also use alternative methods of payment - by calling our hotline
1-800-974-4879
.
Types of payments we do Not accept:
- Postal money orders (which state payable to the US or republic of Ireland only)
- Money Grams
- Western Union cheques
What are the prices and subscription plans you offer?
More details can be found on the payment page. Paying by postal order means that the payment on your credit card statement is discrete.Why was my credit card denied?
There are many reasons why a payment may come back denied
by your card issuer. Most common are:
- Insufficient funds available.
- Invalid card details.
- Your card has expired.
- Your billing address does not match the address on your card statement.
- cvv/cvv2 number is incorrect or incomplete.
What happens after I pay?
Once you have paid, your membership is immediately upgraded and your period of subscription starts. The payment goes through Safecharge or Click&Buy (our payment gateways) and you will receive an email from Safecharge or Click&Buy notifying you of your payment. This acts as your payment receipt and the Reference on it should be used if you need to contact us for any reason. Full access to the site is confirmation from us that we have actioned your payment.
How do I renew my Membership?
We operate a repeat billing policy. This means that once your initial membership period has expired, for your convenience, your membership will automatically be renewed at the same rate that you signed up for. That means even if our prices rise, your renewal costs are fixed at your signup price. Rebilling will occur only when your current payment period expires and not before. However, the bank prepares the payment file 3 working days before that date, so if you do not want to continue to use the site you will need to cancel your repeat charges with us at least 3 days before the collection date. We use SafeCharge and Click&buyto provide a secure payment process and accept all credit and debit cards. We do not hold any card details on our servers, which ensures maximum safety of your details. Further information is available from the payment screen.
How do I cancel my Membership?
To cancel your Repeat Billing:
1.Click on the "My account" link in the top menu.
2.Click on 'Billing History' link.
Remember, cancelling your repeat billing (cancelling your account) does not mean we have removed your profile from the website. To remove your profile you will need to click on the 'Remove Account' button once you have cancelled your repeat billing.
Where can I view my "Billing History" and how long my Membership has to run?
To view your current status:
1. Click on the "My Account" link in the top menu.
2. Click on the "Billing History" button in the 'Account Upgrade' block, there you can view your current status and when your membership expires.
I have a question about my Membership.
Please contact our Customer Service using this link: contact us, email admin@shagaholic.com, or call us at 1-800-974-4879
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